Terms and Conditions

Heaven's Best Carpet Cleaning of Simi Valley (“Heaven’s Best,” “we,” “our,” or “us”)

1. Acceptance of Terms

By accessing or using this website ("Website") or opting into our messaging services, you agree to comply with and be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use the Website or our services.

2. Use of Website

This Website is intended for informational and service-booking purposes. You may use the Website for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Website in any way that violates applicable laws or regulations.

• Attempt to gain unauthorized access to the Website or its related systems.

• Interfere with the Website’s functionality or security.

• Transmit any harmful or malicious content.

3. SMS Terms & Conditions

These SMS Terms & Conditions govern the text messaging services (“Messaging Services”) provided by Heaven's Best Simi Valley. By opting into or using our Messaging Services, you agree to these terms.

• Program Description & Types of Messages: By opting into our text messaging program, you may receive automated or manual SMS/MMS messages regarding appointment reminders, schedule updates, order confirmations, service notifications, customer support follow-ups, and promotional/marketing offers (only where explicit consent is provided).
• Message Frequency: Message frequency varies based on your interactions with us but will not exceed 15 messages per month unless otherwise specified at the time of opt-in.
• Message and Data Rates: Standard message and data rates may apply to any messages sent or received, depending on your cell phone carrier plan. Please contact your wireless carrier for details regarding your plan's pricing.
• How to Opt-Out (Cancellation): You can cancel the SMS service at any time by replying STOP to any text message you receive. After texting STOP, you will receive one final text message confirming that you have been unsubscribed. No further text messages will be sent unless you opt in again.
• How to Get Help: If you need assistance with our SMS messaging service, reply HELP to any text message, or contact our customer support team directly:
  • Email: support@servicemonster.net
  • Phone: (805) 813-8969 / (888) 901-3300
• Privacy & Data Protection: Your mobile phone number and opt-in information will never be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. For full details on how we protect your personal data, please review our Privacy Policy.
• Carrier Liability: Wireless carriers (e.g., AT&T, T-Mobile, Verizon, etc.) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless service provider.

4. Intellectual Property

All content on this Website, including text, images, logos, and graphics, is the property of Heaven's Best or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without prior written consent from Heaven's Best.

5. Third-Party Links

This Website may contain links to third-party websites for your convenience. Heaven's Best does not endorse or take responsibility for the content or practices of any third-party websites.

6. Disclaimer of Warranties

The Website and Services are provided "as is" and "as available." Heaven's Best makes no representations or warranties of any kind, express or implied, regarding the Website’s accuracy, reliability, or availability. Your use of the Website and Services is at your own risk.

7. Limitation of Liability

To the fullest extent permitted by law, Heaven's Best shall not be liable for any damages arising from your use of or inability to use the Website or Messaging Services, including direct, indirect, incidental, consequential, or punitive damages.

8. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website or Messaging Services constitutes acceptance of the revised Terms.

9. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. Any disputes shall be resolved exclusively in the courts of California.

10. Contact Information

For questions or concerns about these Terms, please contact us:

• Heaven's Best Carpet Cleaning of Simi Valley
• Phone: (805) 813-8969 / (888) 901-3300
• Email: support@servicemonster.net